We supply our customers with perfectly fitting IT service solutions, consistently giving them exactly the software, hardware and support services they need to complete their tasks efficiently – and to gain a crucial market advantage.
As an additional business area, ElabsPRO is dedicated to special services for IT companies ranging from the IT infrastructure (infrastructure-as-a-service, IaaS) to service and development platforms (platform-as-a-service, PaaS) to software automation (software-as-a-service, SaaS).
ElabsINNOVATE is the Elabs think tank. Highly innovative IT service solutions are developed here, promoting digital progress in all areas of life.
Ever since the company was founded in 2001, Elabs has been considered an IT service pioneer and one of Germany’s leading providers of IT service solutions. Our competencies cover all aspects of sophisticated IT services – from strategic and technology consulting to conceptual design and development to IT operations.
The production and administration of our IT services takes place in our three data centres directly at the German internet node in Frankfurt am Main. They are among Germany’s most modern data centres, certified at the highest EU security level (EN 501331). The headquarters of our owner-managed company are right next door.
Elabs IT services always work as agreed – we guarantee your satisfaction. Service level agreements (SLAs) describe all agreed services as well as your rights and our obligations in case of a deviation clearly and in detail.
To make the quality of our performance transparent for you at all times, the functional readiness of our IT and all other agreed quality characteristics are continuously measured and the measurement results are logged. You can always rely on us to act promptly, even in response to the most minor deviations from the agreed IT service quality.
Elabs IT does not create new problems but delivers solution that truly add value. We earn our money with IT services that work reliably, delivered to our customers at monthly fixed prices. Our highly qualified employees work with the latest technologies, making the flexible delivery of IT services at attractive prices possible even in small quantities or customised.
Updates and maintenance are naturally part of the scope of work for our IT services. For us they are not sources of additional income but part of our quality promise. This means our customers can be confident that Elabs IT always works reliably, which is in our own best interest.
Successful innovations are a tradition for Elabs. Our HighSecurity Backup service for example provided small to midsize enterprises with high-security, legally compliant backups as an IT service solution long before the online backup boom. We were also among the first providers in Germany for SaaS enablement for software companies. Recently we developed an innovative platform and services for fast desktop-to-mobile transformation, software-and-service composing and cross-platform product evolution with MaaS2go.
Not only were all Elabs products groundbreaking in their respective field, they also continue to set technology standards – because innovation is an ongoing process for us.
We are already working on the next innovations today – because we consider every change a new challenge and every new technology an opportunity to develop novel IT services for our customers.
Among other things, we are currently dedicating ourselves to smart IT solutions in the areas of Mobile First, the Internet-of-Things, Industrie 4.0 and Borderless Enterprise. We are convinced that we can offer our customers innovative IT services in these and other areas now and in the future, helping to redefine progress in IT.
The top-class products and services of our partners are indispensable components of our own IT service solutions. We also owe a lot of our customer proximity to our partners. Their know-how and experience is encompassed in the conceptual design and development of all our products.
The form of cooperation with our partners depends on the respective goals of our partnership. But all our partnerships have one thing in common: The interaction of all partners at eye level. Partnership programs strengthen our cooperation with other companies for the mutual benefit of the partners.
Our partnerships are made for the long haul – yet highly flexible. We decide to enter into cooperation with other companies when we find their products convincing and believe we can work together well over the long term. Only long-term cooperation makes it possible to develop the level of trust that is essential to realise the full potential of a partnership.
Distributed collaboration across various sites is part of everyday life in our partnerships. We count on extensive personal responsibility and the flexibility of all the partners involved.
Our methodology know-how ranges from central project controlling to agile project management, with our mode of operation based exclusively on how we can realise a project especially quickly, efficiently and with lasting success for our customers.